Return & Refund Policy
Effective Date: June 25, 2026
1. 30-Day Fault Window
Manufacturing faults are covered. If a ball splits, loses shape, or otherwise fails outside of normal play within 30 days of delivery or collection, send us a photo of the valve area and the fault and we'll arrange a replacement.
2. Return Conditions
To qualify, the ball must be returned with its original packaging and manufacturer hologram or serial stamp intact. Wear from play on the wrong surface — for example an indoor leather ball used outdoors — is not treated as a fault, which is why we set out surface guidance in our care guide.
3. Exchanges
If you ordered the wrong size or sport by mistake, tell us before the ball has been used and we'll arrange an exchange, subject to stock. Bulk and institutional orders can usually swap sizes within the same quotation before delivery is confirmed.
4. Refund Processing
Where a refund is agreed instead of a replacement, it is paid back the same way you paid us — mobile money, bank transfer, or cash on collection — usually within 3-5 business days of the ball being returned and inspected.